Free Shipping on $75+ Continental US
Free Shipping on $75+ Continental US
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FAQ

SHIPPING

* PLEASE NOTE, DUE TO THE IMPACTS OF COVID-19 WE ARE CURRENTLY EXPERIENCING SHIPPING DELAYS OF UP TO 3 DAYS.

How much is shipping?

We offer free shipping on orders over $75 and partner with USPS and UPS for delivery. Expedited shipping options are also available at checkout.

When will my order be fulfilled?

Once your order is placed you will receive an order confirmation email. Orders are typically fulfilled same day if placed before 2 pm PT, but can take up to 2 business days at times.

When will I receive my order?

Once your order is shipped it can take 2-7 business days for it to arrive via ground shipping. If you need your order sooner, you may choose an expedited shipping rate at checkout via our UPS and USPS carrier partners.

Where do you ship from?

Encinitas, California

Where do you ship to?

We currently ship to the contiguous United States as well as Hawaii.

If you have any questions about shipping or your package, please feel free to email us at hello@themadloveco.com

RETURNS

What is your return policy?

Our boxes and individually sold products can be returned within 30 days of purchase, as long as products are unopened and in original packaging.

Please email us at hello@themadloveco.com with your name and order information to begin the return process. If you need to return your order, we charge a $5 shipping fee.

Can I return a gift?

We are happy to issue you a credit for your gift, as long as products are unopened and in original packaging. We can also refund the original purchaser if you prefer.

Please email us at hello@themadloveco.com with your name and order information to begin the return process. If you need to return your order, we will charge you a $5 shipping fee.

Can I exchange?

Unfortunately we don't offer exchanges but are happy to return your product so you may place another order. Please email us hello@themadloveco.com to begin the exchange process. 

 

CONTACT US

How can I contact you?

hello@themadloveco.com

 

The Mad Love Co.
P.O. Box 231783
Encinitas, CA 92023